• 🇫🇷

Premium private driver in Normandy — punctual, discreet, comfortable

• CALL NOW

• REQUEST A QUOTE

Fast reply • Free quote • 24/7 service

A high-end private driver service for your personal and business travel.
A smooth, calm, and refined experience — every time.

SERVICES

Transfers: airports / train stations / hotels / businessesHourly or daily chauffeur service (upon request)Sightseeing & tailored tripsLong-distance travel

PARTNERS
They trust us

Chateau d’AudrieuHotel du Golf DeauvilleChateau de Sully / StephaneCarboneIvan Vautier

FIRST-CLASS TRANSPORT

A premium service at your disposal: private transfers, appointments, tours, and home drop-offs.
Every trip is adapted to your needs — simply and efficiently.

DEMANDEZ UN DEVIS

• Home

GENERAL TERMS AND CONDITIONS OF SALE – SAS IBERISThese General Terms and Conditions of Sale are entered into between SAS IBERIS, registered with the CAEN Trade and Companies Register under number 979 433 919 (“IBERIS”), and any person, whether acting in a professional capacity or not (hereinafter the “Client”), wishing to book a chauffeured transport or private hire vehicle service (hereinafter the “Service”) for their own account or on behalf of natural persons who have duly authorised them for this purpose (the “Passenger(s)”).Booking a Service with IBERIS implies the Client’s and the Passengers’ full and unconditional acceptance of these General Terms and Conditions of Sale (hereinafter the “Terms and Conditions”).Any contrary condition invoked by the Client or Passenger, including any conflicting provision contained in their own terms and conditions, shall not be binding on IBERIS unless expressly accepted in writing and in advance by IBERIS.IBERIS reserves the right to amend these General Terms and Conditions of Sale at any time. The Terms and Conditions applicable to a Service booking are those in force on the date the Service is firmly booked (hereinafter the “Booking”), as evidenced by IBERIS receiving written confirmation of the booking.IBERIS guarantees the proper organisation and performance of the assignments entrusted to it as a passenger transport company.1. BOOKINGNOTICEIn order to book and/or pay for a Service, the Client must be of legal age or an emancipated minor, have the legal capacity to enter into a contract and comply with these General Terms and Conditions of Sale.The Client is responsible for bookings made both in their own name and on their own behalf and on behalf of Passengers when acting for such Passengers.The Client guarantees that all information provided is true and accurate.BOOKING REQUESTA request to book a Service may be made by telephone, by email or via the website:www.iberis.proA booking may also be made through any other method approved by IBERIS.Where the booking request is made by telephone, it must be confirmed in writing, including by email or through the IBERIS website.The booking request must include at least the following information:• Dates, times and itinerary;
• The date, time and location of the initial Passenger pick-up;
• The final destination and any intermediate stops, if applicable;
• The number of persons to be transported, specifying whether any Passenger has reduced mobility and/or uses a wheelchair;
• The approximate number, weight and total volume of luggage;
• The Passenger’s telephone number and/or email address.For any new Client, the booking will only be confirmed after IBERIS has verified the Client’s means of payment (see the “Payment” section below).ISSUANCE OF A QUOTATIONUpon receipt of the booking request, IBERIS prepares a quotation based on the information provided by the Client or Passenger.Any change to the information supplied may result in a change to the initial price of the Service, including a change of vehicle model, capacity, mileage or duration.In addition, any service not included in the quotation may be charged separately.BOOKING CONFIRMATIONIf the quotation is accepted, the Client must confirm the booking in writing to IBERIS using a method approved by IBERIS (“Booking Confirmation”).SMS messages, WhatsApp messages and emails are accepted.Receipt by IBERIS of the Booking Confirmation constitutes the transport contract between IBERIS and the Client.2. RATESThe Services are offered at the rates shown in the IBERIS price list attached to the quotation.The rates are based on the following:• €2 per kilometre in a Mercedes E-Class type sedan, on weekdays from 7:00 a.m. to 7:00 p.m.;
• €2.80 per kilometre on Saturdays and Sundays, or from 7:00 p.m. to 7:00 a.m.;
• €3 per kilometre in a Mercedes V-Class or equivalent vehicle (van).Services are also offered on an hourly basis:• €90 per hour in a Mercedes E-Class type sedan;
• €110 per hour in a Mercedes V-Class type van or equivalent.Pricing rules may vary depending on certain circumstances, including public holidays, periods of high demand, pick-up and/or Service area, time of day, etc.The departure address shall prevail.The rates are stated inclusive of tax and include:• Chauffeur service;
• Fuel;
• Professional civil liability insurance for passengers transported for payment;
• VAT at the rate set by applicable regulations;
• Tolls and other taxes relating to transport.The price of the Service indicated in the quotation issued by IBERIS may be revised by IBERIS, in particular to take into account increases in fuel prices and any costs incurred for the performance of the Service.Additional charges may apply in the event of a specific request by the Client, such as a baby seat or specific refreshments.The amounts charged will be specified in the quotation or Booking Confirmation.IBERIS reserves the right to amend its price list at any time without prior notice.Such amendments will be communicated to the Client and will apply to all Services booked after the price list has been updated.EXCESS TIME OR MILEAGE (EXCLUDING TRANSFER SERVICES)For any Service, IBERIS may apply a minimum charge specified in the quotation.At any time during a Service, the Client may decide to change the destination or end the Service early.In such a case, the Client will be charged for the actual time and distance travelled, subject at least to the minimum amount or package agreed at the time of booking.Any time exceeding the scheduled return time will be charged additionally based on the current rates shown in the price list.Any excess mileage will also be charged at the applicable rates shown in the price list.3. CONDITIONS OF PERFORMANCE OF THE SERVICEPASSENGER PICK-UPThe Passenger(s) must comply with the pick-up instructions provided by IBERIS and/or the Chauffeur assigned to perform the Service.IBERIS shall not be held liable if a Passenger fails to comply with the pick-up procedure and this prevents the Service from being carried out.Road traffic regulations require Passengers to wear seat belts in both the front and rear seats of the vehicle.Failure to comply with this requirement releases IBERIS from liability in the event of an accident.IBERIS applies a strict non-smoking policy in all of its vehicles.Failure to comply with this rule will result in cleaning and restoration charges of a fixed amount of €300 including tax.Unless expressly authorised in writing by IBERIS, alcohol consumption is not permitted in the vehicles.The Chauffeur and/or IBERIS reserve the right to refuse to transport any Passenger believed to be under the influence of alcohol or drugs and whose behaviour constitutes a threat to the chauffeur, vehicle or any other Passenger.IBERIS may choose to subcontract, transfer or assign all or part of the Service to a third party of its choice without prior notice to the Client.Photographs and images available on the IBERIS website, brochures and any presentation material are non-contractual.IBERIS shall not be liable if the vehicle and/or chauffeur do not correspond to the photographs or images shown.IBERIS states that vehicles used to perform the Services are equipped with a geolocation system.By accepting IBERIS Services, the Client consents to the use of this geolocation system.LUGGAGE POLICYThe total weight of luggage is limited to what is compatible with the vehicle used and the available storage space.The Chauffeur and/or IBERIS may refuse luggage or objects exceeding the available capacity.In particular, for safety reasons, IBERIS will refuse to carry bulky luggage inside the passenger compartment.IBERIS shall not be held liable for any loss of luggage during or after the Service.Passengers’ personal belongings remain under their own responsibility and IBERIS shall not be held liable for any loss of or damage to such belongings.VEHICLE CAPACITY – NUMBER OF PASSENGERSThe maximum number of persons in the vehicle, including the Chauffeur, must not exceed the maximum number permitted by the vehicle’s technical specifications.The Chauffeur and/or IBERIS reserve the right to refuse a Passenger where these limits would be exceeded.PETSSmall dogs and other small pets weighing no more than 6 kg, properly secured in a carrier measuring no more than 45 cm × 30 cm × 25 cm, are accepted in the vehicles, up to a maximum of two animals.Except under these conditions, no other pets are accepted in the vehicles.The surcharge per animal is:• €20 for a short journey of less than 30 km;
• €40 for a longer journey.4. BOOKING CHANGES AND CANCELLATIONSRequests to change or cancel a Booking must be made using one of the methods authorised for booking Services.Any change or cancellation must be made to IBERIS at least two (2) hours before the agreed Service time.After this deadline, IBERIS will charge all or part of the booked Service as follows:• Late cancellation: €80 including tax in the Normandy area;
• Late cancellation: €150 including tax in the Paris area;
• Cancellations relating to journeys costing €200 including tax or more will be charged in full.CONDITIONS APPLICABLE TO ALL SERVICESAny external ancillary costs incurred by IBERIS, including guides, hostesses or security agents, in connection with a Service cancelled less than 24 hours before the agreed start time will be charged in full.CONDITIONS APPLICABLE TO ALL SERVICES PERFORMED BY SEDAN, MINIBUS OR VANIn the event of a late cancellation, meaning less than two hours before the agreed Service time, or a “no-show” 45 minutes after the appointment time set when the Service was booked, the Client will be charged the higher of:• The transfer price from the planned pick-up location to the garage;
• The cost corresponding to the actual time spent waiting for the Client at the meeting point.In the event of a Booking change, the Service actually provided will be charged.IBERIS reserves the right to apply different cancellation or amendment conditions, particularly during periods of high demand or for Services involving a large number of vehicles.Such special conditions will appear in the quotation or order summary received by the Client and will prevail over these provisions.5. DELAYSIBERIS shall not be responsible for delays caused by force majeure and/or circumstances beyond its control, including strikes, natural disasters or delays to trains or aircraft.CHAUFFEUR DELAYThe Chauffeur is considered late if they arrive after the appointment time specified when the Service was booked.In the event of a delay, IBERIS will contact the Client to inform them and, if pick-up becomes impossible, will offer an alternative solution.If no alternative solution is available, the Client may be compensated, indemnified or refunded, it being understood that the amount refunded, as well as IBERIS’s liability, will be limited to the amount of the booked Service or, where that amount has not been determined, to a maximum of €150.CLIENT DELAYThe Chauffeur is required to wait for the Client for 45 minutes after the agreed appointment time.After this period, a Client who is not present at the pick-up location shall be considered a “no-show”.In such a case, the Client will be charged the higher of:• The transfer price from the planned pick-up location to the garage;
• The cost corresponding to the actual time spent waiting for the Client at the meeting point.6. COMMITMENTS AND LIABILITYIBERIS operates as a passenger transport company with chauffeurs and, as such, states that it complies with the applicable professional regulations.IBERIS assumes the duty of safety incumbent upon any professional passenger carrier towards transported persons, together with the responsibilities associated with the control of passenger transport vehicles, whether owned or rented by IBERIS.IBERIS declares that it holds an insurance policy covering its professional civil liability in connection with its passenger transport activity, including the financial consequences of bodily injury, property damage and non-material damage for which it may be liable in connection with the performance of the Services, in particular following a road traffic accident, from the moment the Passenger enters the vehicle until the Passenger leaves it, except for damage caused by the Passenger’s own fault.IBERIS assigns to the performance of the Services chauffeurs who hold the required regulatory qualifications, who have been carefully selected and who are suited to the Client’s needs and requests.7. DAMAGEThe Client shall be responsible for any damage caused by the Client or by persons accompanying the Client in the vehicle during the Service.The Client will be charged accordingly for any cleaning, repair or assistance required to restore the vehicle to proper working order, cleanliness and/or presentation.For example, any bodily waste or excrement left in the vehicle will result in a charge of €500 including tax.8. PAYMENT, SETTLEMENT AND SUPPORTING DOCUMENTSMETHODS OF PAYMENTIBERIS accepts the following payment methods:• Cash;
• Visa bank cards;
• American Express;
• MasterCard;
• Bank transfer, with any transfer fees payable by the sender.When booking the Service, the Client must provide the following documents and information:• The details of a valid credit card, including the security code.Before performing the Service, IBERIS checks with the Client’s bank that sufficient funds are available to cover the amount of the Service.IBERIS may charge a nominal amount of less than €20 to verify the validity of the bank card provided as a guarantee.This amount will be deducted from the final invoice.IBERIS may also request a pre-authorisation from the Client’s bank for the estimated amount of the Services.If the card provided as security is invalid or the account to be debited has insufficient funds, the booking made by the Client cannot be confirmed by IBERIS and the Service concerned will not be performed.Any payment by American Express will incur a payment fee equal to 3.0% of the invoice amount.INVOICING – PAYMENTThe Service is payable in full upon completion.The Client is informed that the debit may occur immediately after the Service has been performed.Where Services are performed over several consecutive days, IBERIS may debit each day the estimated amount of the previous day’s Service, with IBERIS subsequently adjusting the final amount according to the Services invoiced.Where the person transported has “account client” status, the Service will be invoiced and payable upon receipt, before the 15th day of the month following the month in which the Service was performed, unless expressly agreed otherwise.LATE PAYMENTAny delay in payment shall automatically, from the day following the payment date shown on the invoice, result in the application of late-payment penalties in an amount at least equal to three times the statutory interest rate, together with a fixed administrative recovery charge of €40 excluding tax per unpaid invoice (the “Penalties”), in accordance with Article L.441-6 of the French Commercial Code.The inability of IBERIS to debit the Client’s account, for any reason whatsoever, constitutes late payment and results in the Penalties described above being applied without prior notice.COMPLAINTSIn the event of a dispute regarding the amount of an invoice or the conditions under which the Service was performed, the Client may submit a complaint to IBERIS by registered letter with acknowledgement of receipt, sent to:IBERIS
38 rue des Dentellières
14210 Noyers-Bocage
FRANCEAny complaint will only be accepted if submitted in writing within eight (8) days following the performance of the relevant Service.Otherwise, it will not be taken into consideration.9. PERSONAL DATAThese Terms and Conditions are subject to the regulations governing the protection of personal data, including Regulation (EU) 2016/679 of 27 April 2016 and French Data Protection Act No. 78-17 of 6 January 1978.The

• Home